Refund Policy

 

Due to the handcrafted nature of our pipe cleaner flowers, we do not accept returns or exchanges after delivery. Our creations are designed to be long-lasting, and we cannot ensure proper care once delivered.

We will accept returns or process refunds if:

The wrong product or size is delivered.
Minor variations, such as slight differences in design or packaging, do not qualify for returns.
If you’re unsatisfied, please contact us within 24 hours at elleblooming.service@gmail.com

1. Refund Policy
We do not offer refunds for personal preference (e.g., changing your mind). Due to the labor involved in creating and shipping our flowers, please make selections carefully.
Refunds are not available once your order has been processed. We can offer store credit or reschedule delivery if needed.

2. Order Cancellations
Cancellations or rescheduling must be confirmed by speaking with our team within 24 hours of ordering. A $20 service charge will apply for cancellations. No cancellations or refunds are available after this time.

3. Post-Delivery Responsibility
When it comes to shipping, I understand the importance of a timely delivery. Rest assured, your order will be shipped out within 1-2 days, allowing you to receive your bouquet promptly. If you're located within the Australia, you can typically expect to receive your package within 1-5 business days. My goal is to provide you with a seamless and enjoyable shopping experience from start to finish.

Once delivered, Elle Blooming is not responsible for the condition of the flowers. Please ensure all order details are correct, as incorrect delivery addresses may incur an additional fee for re-delivery.

4. Substitutions
Due to availability, we may substitute items, but we guarantee equal or greater value, ensuring the beauty of your arrangement.